Refund Policy

Prova Labs sells a digital service: a one-off colour analysis, a monthly issue subscription, and an extra issue that can be bought within the same month. Because access opens at the moment of purchase, refunds are handled as described below.

On a monthly subscription: within 14 days of starting it, and provided you have not yet produced that period’s issue, you can request a full refund of that payment.

On a yearly subscription: within 14 days of starting it, and provided you have not produced any issue at all, you can request a full refund of that payment.

Once an issue has been produced the service has been delivered and no refund is made. No refund is made after the 14 days have passed either.

You submit a refund request from your account page. Requests are reviewed by hand and we respond within 3 business days. Approved refunds are processed through the provider that took the payment.

You can cancel your subscription at any time from your account page. Cancellation stops future renewals; your subscription stays active until the end of the current paid period, and that date is shown to you when you confirm.

Until the period ends you can still produce that month’s issue. After it ends no new issue can be produced; the issues you have already been given stay readable in your archive — they are content you were given, not access you rent for as long as you subscribe.

Cancelling is not itself a refund. We do not provide partial refunds for the unused portion of a period; the refund conditions are in the section above.

An extra issue is a one-time purchase and is not refundable once the issue it paid for has been produced. As an exception, if you have not used an extra issue at all, you can request a refund within 14 days of purchase.

Email support@provalabs.app with your account phone number and the purchase details. Because they are the merchant of record, some refunds may be processed by or through them: Creem for PROVA, Paddle for PATİ PROVA. We aim to respond within a few business days.

Nothing in this policy affects the statutory rights of consumers under applicable consumer protection laws, including Turkish consumer law.